Agentic SOC
Autonomous alert triage on Falcon Complete, powered by Charlotte AI, tuned and measured by FM.
What we deliver
- Charlotte AI adoption assessment
A review of your environment, current detection coverage, and integration prerequisites before rollout.
- Falcon Complete and Charlotte AI rollout
Onboarding, role mapping, and configuration of Charlotte AI permissions inside the Falcon console.
- Detection and runbook tuning
We tune the playbooks Charlotte AI uses to triage, and the policy that governs what reaches the bridge.
- Measurement of outcomes
Baseline and trend on MTTR, false-positive rate, and analyst hours per case, reported every month.
- Local escalation contact
FM is the customer-side contact in Norwegian when Falcon Complete runs the incident on the bridge.
- Quarterly review
What Charlotte AI caught, what it missed, and the tuning adjustments that apply to the next quarter.
How we deliver this service
- In a project
A bounded rollout with adoption assessment, deployment, and a first round of tuning.
- In a role at the customer
Ongoing tuning and an escalation seat on the new platform, typically a few days per month.
- As part of a service
Included in the Secured by FM CyberSecurity bundle for organisations up to ~100 employees.
The platform we offer
Recent insights on Agentic SOC
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